Product .csv import stuck on “Please Wait”
I'm not sure why but all of a sudden when I try to import my .csv file to update my products it gets stuck on the "Please Wait" screen. It was working just fine one day then the next it's doing this. What do I do... Please help!
product-import
asked Oct 9 '17 at 13:59
LacyLacy
61
add a comment |
I'm not sure why but all of a sudden when I try to import my .csv file to update my products it gets stuck on the "Please Wait" screen. It was working just fine one day then the next it's doing this. What do I do... Please help!
product-import
asked Oct 9 '17 at 13:59
LacyLacy
61
Might be a server issue, check the logs under var/logs
– gabehou
Oct 9 '17 at 14:57
Has your csv increased in size? Have you tried importing just a single product?
– jscar
Oct 9 '17 at 15:48
add a comment |
I'm not sure why but all of a sudden when I try to import my .csv file to update my products it gets stuck on the "Please Wait" screen. It was working just fine one day then the next it's doing this. What do I do... Please help!
product-import
asked Oct 9 '17 at 13:59
LacyLacy
61
I'm not sure why but all of a sudden when I try to import my .csv file to update my products it gets stuck on the "Please Wait" screen. It was working just fine one day then the next it's doing this. What do I do... Please help!
product-import
product-import
asked Oct 9 '17 at 13:59
LacyLacy
61
asked Oct 9 '17 at 13:59
LacyLacy
61
asked Oct 9 '17 at 13:59
LacyLacy
61
asked Oct 9 '17 at 13:59
LacyLacy
61
asked Oct 9 '17 at 13:59
LacyLacy
61
61
Might be a server issue, check the logs under var/logs
– gabehou
Oct 9 '17 at 14:57
Has your csv increased in size? Have you tried importing just a single product?
– jscar
Oct 9 '17 at 15:48
add a comment |
Might be a server issue, check the logs under var/logs
– gabehou
Oct 9 '17 at 14:57
Has your csv increased in size? Have you tried importing just a single product?
– jscar
Oct 9 '17 at 15:48
Might be a server issue, check the logs under var/logs
– gabehou
Oct 9 '17 at 14:57
Might be a server issue, check the logs under var/logs
– gabehou
Oct 9 '17 at 14:57
Has your csv increased in size? Have you tried importing just a single product?
– jscar
Oct 9 '17 at 15:48
Has your csv increased in size? Have you tried importing just a single product?
– jscar
Oct 9 '17 at 15:48
add a comment |
3 Answers
3
active
oldest
votes
Try submitting the file again with the network window opened (F12 on Chrome) & search for the request to see if there are any visible errors.
I had a similar issue & in my case I had to increase the value of client_max_body_size on nginx.conf.
It may also be a result of too low memory_limit/max_execution_time/post_max_size/... on php.ini
answered Dec 20 '17 at 12:27
PiniPini
371212
add a comment |
The actual "Import" button (after the validation step), trigger an AJAX request to the server. If the server takes too long to respond (1 minute by default, depending our your server/php.ini settings), the "Please wait" notification will never disappear.
This doesn't mean however, that your import isn't running. The AJAX request still triggered the import to run. Check the import_history table in your database and search for your import there. If the execution_time field is set, it means that the import is processed and you can view the output in the summary field.
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
add a comment |
I would wait and check htop and inspect the tree of the top process. If your using a limited environment, it may be running slow because of not enough resources.
As soon as I started an import of an ~11M file in Magento 2.3 , my site became unresponsive, /usr/sbin/apache2 -k start began consuming >90% of my CPU while mysql started consuming more memory. There are multiple of /usr/sbin/apache2 -k start running all the time but during import one went to ~100%.
Eventually (after 5min) the "Please wait" notification did go away and the page updated on it's own. Then CPU and memory consumption went back to normal. If the import has errors, they will be listed on the page after "Please wait..." goes away.
answered 2 days ago
learnsomemorelearnsomemore
61
add a comment |
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3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
Try submitting the file again with the network window opened (F12 on Chrome) & search for the request to see if there are any visible errors.
I had a similar issue & in my case I had to increase the value of client_max_body_size on nginx.conf.
It may also be a result of too low memory_limit/max_execution_time/post_max_size/... on php.ini
answered Dec 20 '17 at 12:27
PiniPini
371212
add a comment |
Try submitting the file again with the network window opened (F12 on Chrome) & search for the request to see if there are any visible errors.
I had a similar issue & in my case I had to increase the value of client_max_body_size on nginx.conf.
It may also be a result of too low memory_limit/max_execution_time/post_max_size/... on php.ini
answered Dec 20 '17 at 12:27
PiniPini
371212
add a comment |
Try submitting the file again with the network window opened (F12 on Chrome) & search for the request to see if there are any visible errors.
I had a similar issue & in my case I had to increase the value of client_max_body_size on nginx.conf.
It may also be a result of too low memory_limit/max_execution_time/post_max_size/... on php.ini
answered Dec 20 '17 at 12:27
PiniPini
371212
Try submitting the file again with the network window opened (F12 on Chrome) & search for the request to see if there are any visible errors.
I had a similar issue & in my case I had to increase the value of client_max_body_size on nginx.conf.
It may also be a result of too low memory_limit/max_execution_time/post_max_size/... on php.ini
answered Dec 20 '17 at 12:27
PiniPini
371212
answered Dec 20 '17 at 12:27
PiniPini
371212
answered Dec 20 '17 at 12:27
PiniPini
371212
answered Dec 20 '17 at 12:27
PiniPini
371212
371212
add a comment |
add a comment |
The actual "Import" button (after the validation step), trigger an AJAX request to the server. If the server takes too long to respond (1 minute by default, depending our your server/php.ini settings), the "Please wait" notification will never disappear.
This doesn't mean however, that your import isn't running. The AJAX request still triggered the import to run. Check the import_history table in your database and search for your import there. If the execution_time field is set, it means that the import is processed and you can view the output in the summary field.
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
add a comment |
The actual "Import" button (after the validation step), trigger an AJAX request to the server. If the server takes too long to respond (1 minute by default, depending our your server/php.ini settings), the "Please wait" notification will never disappear.
This doesn't mean however, that your import isn't running. The AJAX request still triggered the import to run. Check the import_history table in your database and search for your import there. If the execution_time field is set, it means that the import is processed and you can view the output in the summary field.
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
add a comment |
The actual "Import" button (after the validation step), trigger an AJAX request to the server. If the server takes too long to respond (1 minute by default, depending our your server/php.ini settings), the "Please wait" notification will never disappear.
This doesn't mean however, that your import isn't running. The AJAX request still triggered the import to run. Check the import_history table in your database and search for your import there. If the execution_time field is set, it means that the import is processed and you can view the output in the summary field.
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
The actual "Import" button (after the validation step), trigger an AJAX request to the server. If the server takes too long to respond (1 minute by default, depending our your server/php.ini settings), the "Please wait" notification will never disappear.
This doesn't mean however, that your import isn't running. The AJAX request still triggered the import to run. Check the import_history table in your database and search for your import there. If the execution_time field is set, it means that the import is processed and you can view the output in the summary field.
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
answered Mar 13 '18 at 9:35
NielsNiels
1,167722
1,167722
add a comment |
add a comment |
I would wait and check htop and inspect the tree of the top process. If your using a limited environment, it may be running slow because of not enough resources.
As soon as I started an import of an ~11M file in Magento 2.3 , my site became unresponsive, /usr/sbin/apache2 -k start began consuming >90% of my CPU while mysql started consuming more memory. There are multiple of /usr/sbin/apache2 -k start running all the time but during import one went to ~100%.
Eventually (after 5min) the "Please wait" notification did go away and the page updated on it's own. Then CPU and memory consumption went back to normal. If the import has errors, they will be listed on the page after "Please wait..." goes away.
answered 2 days ago
learnsomemorelearnsomemore
61
add a comment |
I would wait and check htop and inspect the tree of the top process. If your using a limited environment, it may be running slow because of not enough resources.
As soon as I started an import of an ~11M file in Magento 2.3 , my site became unresponsive, /usr/sbin/apache2 -k start began consuming >90% of my CPU while mysql started consuming more memory. There are multiple of /usr/sbin/apache2 -k start running all the time but during import one went to ~100%.
Eventually (after 5min) the "Please wait" notification did go away and the page updated on it's own. Then CPU and memory consumption went back to normal. If the import has errors, they will be listed on the page after "Please wait..." goes away.
answered 2 days ago
learnsomemorelearnsomemore
61
add a comment |
I would wait and check htop and inspect the tree of the top process. If your using a limited environment, it may be running slow because of not enough resources.
As soon as I started an import of an ~11M file in Magento 2.3 , my site became unresponsive, /usr/sbin/apache2 -k start began consuming >90% of my CPU while mysql started consuming more memory. There are multiple of /usr/sbin/apache2 -k start running all the time but during import one went to ~100%.
Eventually (after 5min) the "Please wait" notification did go away and the page updated on it's own. Then CPU and memory consumption went back to normal. If the import has errors, they will be listed on the page after "Please wait..." goes away.
answered 2 days ago
learnsomemorelearnsomemore
61
I would wait and check htop and inspect the tree of the top process. If your using a limited environment, it may be running slow because of not enough resources.
As soon as I started an import of an ~11M file in Magento 2.3 , my site became unresponsive, /usr/sbin/apache2 -k start began consuming >90% of my CPU while mysql started consuming more memory. There are multiple of /usr/sbin/apache2 -k start running all the time but during import one went to ~100%.
Eventually (after 5min) the "Please wait" notification did go away and the page updated on it's own. Then CPU and memory consumption went back to normal. If the import has errors, they will be listed on the page after "Please wait..." goes away.
answered 2 days ago
learnsomemorelearnsomemore
61
answered 2 days ago
learnsomemorelearnsomemore
61
answered 2 days ago
learnsomemorelearnsomemore
61
answered 2 days ago
learnsomemorelearnsomemore
61
61
add a comment |
add a comment |
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Might be a server issue, check the logs under var/logs
– gabehou
Oct 9 '17 at 14:57
Has your csv increased in size? Have you tried importing just a single product?
– jscar
Oct 9 '17 at 15:48