your account is temporarily disabled












0















Good evening.
I inherit a Magento from my webmster that can no longer deal with it.



I know little about programming, but I can do something about it.



For several days I would like to enter the admin but I will return this string



"You have not signed in correctly or your account is temporarily disabled"



Someone could help me.



I have access to the database via phpmyadmin



Thanks in advance




Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.



So poco di programmazione, ma qualcosa riesco a farlo.



Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa



"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"



Qualcuno potrebbe aiutarmi.



Ho l'accesso al database mediante il phpmyadmin



Grazie in anticipo






customer-account administration







share|improve this question







New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • Magento version?

    – Aman Alam
    2 days ago











  • I think Magento2

    – Gaia
    2 days ago











  • do you have terminal access

    – Aman Alam
    2 days ago
















0















Good evening.
I inherit a Magento from my webmster that can no longer deal with it.



I know little about programming, but I can do something about it.



For several days I would like to enter the admin but I will return this string



"You have not signed in correctly or your account is temporarily disabled"



Someone could help me.



I have access to the database via phpmyadmin



Thanks in advance




Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.



So poco di programmazione, ma qualcosa riesco a farlo.



Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa



"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"



Qualcuno potrebbe aiutarmi.



Ho l'accesso al database mediante il phpmyadmin



Grazie in anticipo






customer-account administration







share|improve this question







New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • Magento version?

    – Aman Alam
    2 days ago











  • I think Magento2

    – Gaia
    2 days ago











  • do you have terminal access

    – Aman Alam
    2 days ago














0












0








0








Good evening.
I inherit a Magento from my webmster that can no longer deal with it.



I know little about programming, but I can do something about it.



For several days I would like to enter the admin but I will return this string



"You have not signed in correctly or your account is temporarily disabled"



Someone could help me.



I have access to the database via phpmyadmin



Thanks in advance




Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.



So poco di programmazione, ma qualcosa riesco a farlo.



Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa



"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"



Qualcuno potrebbe aiutarmi.



Ho l'accesso al database mediante il phpmyadmin



Grazie in anticipo






customer-account administration







share|improve this question







New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












Good evening.
I inherit a Magento from my webmster that can no longer deal with it.



I know little about programming, but I can do something about it.



For several days I would like to enter the admin but I will return this string



"You have not signed in correctly or your account is temporarily disabled"



Someone could help me.



I have access to the database via phpmyadmin



Thanks in advance




Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.



So poco di programmazione, ma qualcosa riesco a farlo.



Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa



"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"



Qualcuno potrebbe aiutarmi.



Ho l'accesso al database mediante il phpmyadmin



Grazie in anticipo






customer-account administration




customer-account administration






share|improve this question







New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question







New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question






New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 2 days ago









GaiaGaia

11




11




New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.













  • Magento version?

    – Aman Alam
    2 days ago











  • I think Magento2

    – Gaia
    2 days ago











  • do you have terminal access

    – Aman Alam
    2 days ago



















  • Magento version?

    – Aman Alam
    2 days ago











  • I think Magento2

    – Gaia
    2 days ago











  • do you have terminal access

    – Aman Alam
    2 days ago

















Magento version?

– Aman Alam
2 days ago





Magento version?

– Aman Alam
2 days ago













I think Magento2

– Gaia
2 days ago





I think Magento2

– Gaia
2 days ago













do you have terminal access

– Aman Alam
2 days ago





do you have terminal access

– Aman Alam
2 days ago










3 Answers
3






active

oldest

votes


















0














welcome to Magento SE.



Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.



If you have SSH access, you can create a user in order to log in to the admin panel using this command:




php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'







share|improve this answer
























  • i don't know :-(

    – Gaia
    2 days ago



















0














Here is the way to release lock from myslq/phpmyadmin



Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user



UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"


2nd option from CLI



you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.



php bin/magento admin:user:unlock adminusername





share|improve this answer
























  • Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

    – Gaia
    2 days ago











  • Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

    – Aman Alam
    2 days ago











  • You're very kind. Now I try. I'll let you know

    – Gaia
    2 days ago











  • If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

    – Aman Alam
    2 days ago











  • Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

    – Gaia
    yesterday



















0














enter image description here



ftp - /public_html/var/cache >> image required Aman Alam






share|improve this answer








New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

    – Aman Alam
    yesterday











Your Answer








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3 Answers
3






active

oldest

votes








3 Answers
3






active

oldest

votes









active

oldest

votes






active

oldest

votes









0














welcome to Magento SE.



Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.



If you have SSH access, you can create a user in order to log in to the admin panel using this command:




php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'







share|improve this answer
























  • i don't know :-(

    – Gaia
    2 days ago
















0














welcome to Magento SE.



Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.



If you have SSH access, you can create a user in order to log in to the admin panel using this command:




php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'







share|improve this answer
























  • i don't know :-(

    – Gaia
    2 days ago














0












0








0







welcome to Magento SE.



Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.



If you have SSH access, you can create a user in order to log in to the admin panel using this command:




php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'







share|improve this answer













welcome to Magento SE.



Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.



If you have SSH access, you can create a user in order to log in to the admin panel using this command:




php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'








share|improve this answer












share|improve this answer



share|improve this answer










answered 2 days ago









RaülRaül

53618




53618













  • i don't know :-(

    – Gaia
    2 days ago



















  • i don't know :-(

    – Gaia
    2 days ago

















i don't know :-(

– Gaia
2 days ago





i don't know :-(

– Gaia
2 days ago













0














Here is the way to release lock from myslq/phpmyadmin



Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user



UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"


2nd option from CLI



you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.



php bin/magento admin:user:unlock adminusername





share|improve this answer
























  • Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

    – Gaia
    2 days ago











  • Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

    – Aman Alam
    2 days ago











  • You're very kind. Now I try. I'll let you know

    – Gaia
    2 days ago











  • If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

    – Aman Alam
    2 days ago











  • Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

    – Gaia
    yesterday
















0














Here is the way to release lock from myslq/phpmyadmin



Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user



UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"


2nd option from CLI



you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.



php bin/magento admin:user:unlock adminusername





share|improve this answer
























  • Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

    – Gaia
    2 days ago











  • Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

    – Aman Alam
    2 days ago











  • You're very kind. Now I try. I'll let you know

    – Gaia
    2 days ago











  • If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

    – Aman Alam
    2 days ago











  • Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

    – Gaia
    yesterday














0












0








0







Here is the way to release lock from myslq/phpmyadmin



Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user



UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"


2nd option from CLI



you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.



php bin/magento admin:user:unlock adminusername





share|improve this answer













Here is the way to release lock from myslq/phpmyadmin



Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user



UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"


2nd option from CLI



you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.



php bin/magento admin:user:unlock adminusername






share|improve this answer












share|improve this answer



share|improve this answer










answered 2 days ago









Aman AlamAman Alam

881519




881519













  • Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

    – Gaia
    2 days ago











  • Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

    – Aman Alam
    2 days ago











  • You're very kind. Now I try. I'll let you know

    – Gaia
    2 days ago











  • If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

    – Aman Alam
    2 days ago











  • Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

    – Gaia
    yesterday



















  • Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

    – Gaia
    2 days ago











  • Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

    – Aman Alam
    2 days ago











  • You're very kind. Now I try. I'll let you know

    – Gaia
    2 days ago











  • If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

    – Aman Alam
    2 days ago











  • Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

    – Gaia
    yesterday

















Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

– Gaia
2 days ago





Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help

– Gaia
2 days ago













Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

– Aman Alam
2 days ago





Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder cache in var directory

– Aman Alam
2 days ago













You're very kind. Now I try. I'll let you know

– Gaia
2 days ago





You're very kind. Now I try. I'll let you know

– Gaia
2 days ago













If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

– Aman Alam
2 days ago





If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you

– Aman Alam
2 days ago













Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

– Gaia
yesterday





Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents

– Gaia
yesterday











0














enter image description here



ftp - /public_html/var/cache >> image required Aman Alam






share|improve this answer








New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

    – Aman Alam
    yesterday
















0














enter image description here



ftp - /public_html/var/cache >> image required Aman Alam






share|improve this answer








New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

    – Aman Alam
    yesterday














0












0








0







enter image description here



ftp - /public_html/var/cache >> image required Aman Alam






share|improve this answer








New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.










enter image description here



ftp - /public_html/var/cache >> image required Aman Alam







share|improve this answer








New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this answer



share|improve this answer






New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









answered yesterday









GaiaGaia

11




11




New contributor




Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.













  • correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

    – Aman Alam
    yesterday



















  • correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

    – Aman Alam
    yesterday

















correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

– Aman Alam
yesterday





correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command php bin/magento cache:clean

– Aman Alam
yesterday










Gaia is a new contributor. Be nice, and check out our Code of Conduct.










draft saved

draft discarded


















Gaia is a new contributor. Be nice, and check out our Code of Conduct.













Gaia is a new contributor. Be nice, and check out our Code of Conduct.












Gaia is a new contributor. Be nice, and check out our Code of Conduct.
















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