your account is temporarily disabled
Good evening.
I inherit a Magento from my webmster that can no longer deal with it.
I know little about programming, but I can do something about it.
For several days I would like to enter the admin but I will return this string
"You have not signed in correctly or your account is temporarily disabled"
Someone could help me.
I have access to the database via phpmyadmin
Thanks in advance
Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.
So poco di programmazione, ma qualcosa riesco a farlo.
Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa
"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"
Qualcuno potrebbe aiutarmi.
Ho l'accesso al database mediante il phpmyadmin
Grazie in anticipo
customer-account administration
asked 2 days ago
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
Good evening.
I inherit a Magento from my webmster that can no longer deal with it.
I know little about programming, but I can do something about it.
For several days I would like to enter the admin but I will return this string
"You have not signed in correctly or your account is temporarily disabled"
Someone could help me.
I have access to the database via phpmyadmin
Thanks in advance
Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.
So poco di programmazione, ma qualcosa riesco a farlo.
Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa
"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"
Qualcuno potrebbe aiutarmi.
Ho l'accesso al database mediante il phpmyadmin
Grazie in anticipo
customer-account administration
asked 2 days ago
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Magento version?
– Aman Alam
2 days ago
I think Magento2
– Gaia
2 days ago
do you have terminal access
– Aman Alam
2 days ago
add a comment |
Good evening.
I inherit a Magento from my webmster that can no longer deal with it.
I know little about programming, but I can do something about it.
For several days I would like to enter the admin but I will return this string
"You have not signed in correctly or your account is temporarily disabled"
Someone could help me.
I have access to the database via phpmyadmin
Thanks in advance
Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.
So poco di programmazione, ma qualcosa riesco a farlo.
Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa
"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"
Qualcuno potrebbe aiutarmi.
Ho l'accesso al database mediante il phpmyadmin
Grazie in anticipo
customer-account administration
asked 2 days ago
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Good evening.
I inherit a Magento from my webmster that can no longer deal with it.
I know little about programming, but I can do something about it.
For several days I would like to enter the admin but I will return this string
"You have not signed in correctly or your account is temporarily disabled"
Someone could help me.
I have access to the database via phpmyadmin
Thanks in advance
Buona sera.
Eredito un Magento dal mio webmster che non può più occuparsene.
So poco di programmazione, ma qualcosa riesco a farlo.
Da diversi giorni vorrei entrare in admin ma mi restituisce questa stringa
"Non hai eseguito l'accesso correttamente o il tuo account è temporaneamente disattivato"
Qualcuno potrebbe aiutarmi.
Ho l'accesso al database mediante il phpmyadmin
Grazie in anticipo
customer-account administration
customer-account administration
asked 2 days ago
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 2 days ago
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 2 days ago
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 2 days ago
GaiaGaia
11
asked 2 days ago
GaiaGaia
11
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Magento version?
– Aman Alam
2 days ago
I think Magento2
– Gaia
2 days ago
do you have terminal access
– Aman Alam
2 days ago
add a comment |
Magento version?
– Aman Alam
2 days ago
I think Magento2
– Gaia
2 days ago
do you have terminal access
– Aman Alam
2 days ago
Magento version?
– Aman Alam
2 days ago
Magento version?
– Aman Alam
2 days ago
I think Magento2
– Gaia
2 days ago
I think Magento2
– Gaia
2 days ago
do you have terminal access
– Aman Alam
2 days ago
do you have terminal access
– Aman Alam
2 days ago
add a comment |
3 Answers
3
active
oldest
votes
welcome to Magento SE.
Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.
If you have SSH access, you can create a user in order to log in to the admin panel using this command:
php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'
answered 2 days ago
RaülRaül
53618
i don't know :-(
– Gaia
2 days ago
add a comment |
Here is the way to release lock from myslq/phpmyadmin
Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user
UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"
2nd option from CLI
you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.
php bin/magento admin:user:unlock adminusername
answered 2 days ago
Aman AlamAman Alam
881519
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove foldercacheinvardirectory
– Aman Alam
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
|
show 3 more comments
ftp - /public_html/var/cache >> image required Aman Alam
answered yesterday
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying commandphp bin/magento cache:clean
– Aman Alam
yesterday
add a comment |
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3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
welcome to Magento SE.
Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.
If you have SSH access, you can create a user in order to log in to the admin panel using this command:
php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'
answered 2 days ago
RaülRaül
53618
i don't know :-(
– Gaia
2 days ago
add a comment |
welcome to Magento SE.
Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.
If you have SSH access, you can create a user in order to log in to the admin panel using this command:
php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'
answered 2 days ago
RaülRaül
53618
i don't know :-(
– Gaia
2 days ago
add a comment |
welcome to Magento SE.
Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.
If you have SSH access, you can create a user in order to log in to the admin panel using this command:
php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'
answered 2 days ago
RaülRaül
53618
welcome to Magento SE.
Make sure you put the proper credentials in order to access the account. If you are sure, there can be an option that the person which gave you the credentials are wrong.
If you have SSH access, you can create a user in order to log in to the admin panel using this command:
php bin/magento admin:user:create --admin-user='new-admin'
--admin-password='!admin123!' --admin-email='info@domain.com' --admin-firstname='Jon' --admin-lastname='Doe'
answered 2 days ago
RaülRaül
53618
answered 2 days ago
RaülRaül
53618
answered 2 days ago
RaülRaül
53618
answered 2 days ago
RaülRaül
53618
53618
i don't know :-(
– Gaia
2 days ago
add a comment |
i don't know :-(
– Gaia
2 days ago
i don't know :-(
– Gaia
2 days ago
i don't know :-(
– Gaia
2 days ago
add a comment |
Here is the way to release lock from myslq/phpmyadmin
Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user
UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"
2nd option from CLI
you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.
php bin/magento admin:user:unlock adminusername
answered 2 days ago
Aman AlamAman Alam
881519
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove foldercacheinvardirectory
– Aman Alam
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
|
show 3 more comments
Here is the way to release lock from myslq/phpmyadmin
Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user
UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"
2nd option from CLI
you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.
php bin/magento admin:user:unlock adminusername
answered 2 days ago
Aman AlamAman Alam
881519
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove foldercacheinvardirectory
– Aman Alam
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
|
show 3 more comments
Here is the way to release lock from myslq/phpmyadmin
Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user
UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"
2nd option from CLI
you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.
php bin/magento admin:user:unlock adminusername
answered 2 days ago
Aman AlamAman Alam
881519
Here is the way to release lock from myslq/phpmyadmin
Select database and run below mentioned query make sure replace adminusername with your admin user name. Also check if there is any table prefix add it before table admin_user so it should be look like tableprefix_admin_user
UPDATE `admin_user` set lock_expires=NULL,first_failure=NULL,failures_num=0 where username="adminusername"
2nd option from CLI
you can unlock admin user via terminal/ssh/CLI by running below mentioned command from magento root. Make sure replace adminusername with your admin user name.
php bin/magento admin:user:unlock adminusername
answered 2 days ago
Aman AlamAman Alam
881519
answered 2 days ago
Aman AlamAman Alam
881519
answered 2 days ago
Aman AlamAman Alam
881519
answered 2 days ago
Aman AlamAman Alam
881519
881519
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove foldercacheinvardirectory
– Aman Alam
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
|
show 3 more comments
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove foldercacheinvardirectory
– Aman Alam
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Before doing the recommended actions I would like to clear the cache. Can you tell me how can I do? thank you very much for your help
– Gaia
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder
cache in var directory– Aman Alam
2 days ago
Ahh sorry for the late reply there is no easy way to clear cache from out side however if you have cpanel you can remove folder
cache in var directory– Aman Alam
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
You're very kind. Now I try. I'll let you know
– Gaia
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
If its work please mark answer as accepted by clicking on tick mark and upvote it if answer helped you
– Aman Alam
2 days ago
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
Forgive me yesterday I could not continue working. Now I ask you I have to delete the cache folder or just its contents
– Gaia
yesterday
|
show 3 more comments
ftp - /public_html/var/cache >> image required Aman Alam
answered yesterday
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying commandphp bin/magento cache:clean
– Aman Alam
yesterday
add a comment |
ftp - /public_html/var/cache >> image required Aman Alam
answered yesterday
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying commandphp bin/magento cache:clean
– Aman Alam
yesterday
add a comment |
ftp - /public_html/var/cache >> image required Aman Alam
answered yesterday
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
ftp - /public_html/var/cache >> image required Aman Alam
answered yesterday
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered yesterday
GaiaGaia
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered yesterday
GaiaGaia
11
answered yesterday
GaiaGaia
11
11
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Gaia is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying commandphp bin/magento cache:clean
– Aman Alam
yesterday
add a comment |
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying commandphp bin/magento cache:clean
– Aman Alam
yesterday
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command
php bin/magento cache:clean– Aman Alam
yesterday
correct need to delete content inside cache but deleting it from ftp will take to long time you much need cPanel on directly clear cache from CLI by applying command
php bin/magento cache:clean– Aman Alam
yesterday
add a comment |
Gaia is a new contributor. Be nice, and check out our Code of Conduct.
Gaia is a new contributor. Be nice, and check out our Code of Conduct.
Gaia is a new contributor. Be nice, and check out our Code of Conduct.
Gaia is a new contributor. Be nice, and check out our Code of Conduct.
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Magento version?
– Aman Alam
2 days ago
I think Magento2
– Gaia
2 days ago
do you have terminal access
– Aman Alam
2 days ago